Scout Service Model

    Incredibly Responsive and Proactive Service Gives You Time Back

    ScoutLogic's "Scout" service model operates as an extension of your recruiting team. Your dedicated Scout proactively notifies you of issues, learns your business' and your candidates' needs, and provides compliance support.

    Dedicated Support

    Other background companies just give you a call center number or an account manager with dozens of accounts and no operational responsibility. ScoutLogic assigns you a dedicated person who actually works on your checks, allowing us to resolve issues more quickly than the competition.

    Proactive Notices

    Other background check companies rely on you to call them for the status of a check. Your dedicated Scout will proactively email you if a check is going to be delayed and will also reach out to your candidates to ensure they take their drug tests.


    Customer Feedback

    ScoutLogic takes customer feedback seriously. We utilize Net Promoter Score and Customer Effort Score tools to constantly measure our performance for you.

    Omni-Channel Support

    ScoutLogic wants you to get the help you need, when you want it, and how you want it. That is why we provide an omnichannel support model which, in addition to phone support and email, includes chat and self-service knowledge base options.



    ScoutLogic will provide you an assessment of your current program and identify opportunities to increase your program quality, reduce litigation, and save money.