Other background companies just give you a call center number or an account manager with dozens of accounts and no operational responsibility. ScoutLogic assigns you a dedicated person who actually works on your checks, allowing us to resolve issues more quickly than the competition.
Other background check companies rely on you to call them for the status of a check. Your dedicated Scout will proactively email you if a check is going to be delayed and will also reach out to your candidates to ensure they take their drug tests.
ScoutLogic takes customer feedback seriously. We utilize Net Promoter Score and Customer Effort Score tools to constantly measure our performance for you.
ScoutLogic wants you to get the help you need, when you want it, and how you want it. That is why we provide an omnichannel support model which, in addition to phone support and email, includes chat and self-service knowledge base options.