ScoutLogic
Login

The Pod Model

So much more than account management

smiling woman with arms crossed

Dedicated. Responsive. Human.

Most background check companies process requests like a call center—impersonal, transactional, and prone to errors. ScoutLogic’s pod model flips that script. With pods, you get a consistent, dedicated team that knows your business inside and out. That means faster results, fewer errors, and a candidate experience you can trust.

Our pod leaders are so much more than account managers. They have decades of industry experience and a passion for their work you can feel with every interaction. Think of it as a background check firm within a firm: all the sophistication and scale of a market leader with service that feels built just for you.

What makes pods different

  • Dedicated teams, not ticket numbers: Each client is assigned a Pod (your own group of Scouts) that handles your reports every single day. No handoffs. No chasing updates. Just a team that knows your business.

  • Speed + accuracy: Pods streamline communication and reduce rework. The result? Faster turnaround times and accuracy rates that crush industry averages.

  • Compliance built in: Every Scout in your pod is compliance-trained, ensuring your reports are audit-ready and defensible across FCRA, GDPR, and local rules.

  • Human connection: No 1-800 call centers here. You have direct lines to the Scouts in your pod—real people who care about your success.

Client retention

99%

Dispute rate

< 0.02%

Faster turnaround

< 3 Days

Referenceable customers

100%

Why the pod model works

When your pod is embedded in your process, screening no longer slows you down; it accelerates hiring and protects your brand.

  • Consistency builds efficiency. Your pod knows your screening packages inside & out since they run them every day, so reports get done faster with fewer errors.
  • Accountability drives trust. Scouts are measured on turnaround and client satisfaction—not check volume. Plus, our Scouts are so proactive, providing updates on checks even before you ask.
  • Partnership fuels results. Pods become an extension of your talent acquisition team, helping you deliver better candidate and recruiter experiences.

The pod model is more than a service model—it’s a promise. A promise of speed, accuracy, and support that puts you in control.

Meet our pod leaders

Dedicated industry veterans leading our Scouts and making background checks easy for our clients

Jodi Brigham

Jodi Brigham

VP, Pod Leader

Monique Taylor

Monique Taylor

VP, Pod Leader

Protect your brand. Empower your team. Trust ScoutLogic.

Schedule your free assessment today!