Behind the Scout — Patty Ciriaco, Senior/Manager

What I like most about ScoutLogic's team culture is how diverse and welcoming it feels. I appreciate the company's effort to create an engaging and supportive environment where employees feel valued, included, and encouraged to grow together.

I'm proud to work at ScoutLogic because the work we do really matters. I enjoy being part of a team that values accuracy, efficiency, and making sure clients have a great experience. It feels rewarding knowing that the effort we put in every day genuinely helps people and reflects the high standards we aim for as a company.

Our team supports each other by staying clear on our goals, helping whenever someone needs support, and encouraging one another to keep improving every day — not just at work, but personally as well.

I'd say one of my biggest strengths is paying close attention to detail. No matter how small the task may seem, I make sure to handle it carefully and accurately so clients can trust the quality of the work we deliver.

When I was still a Scout, I once helped a candidate over the phone who was having trouble completing a state-specific form. I guided them through each section step by step, making sure all the required fields were filled out correctly and nothing was missed. Afterward, I reassured the candidate that the report would be processed right after the call and that I would do my best to complete it as quickly as possible.

I make it a point to stay open and approachable so clients feel comfortable sharing their concerns. During interactions, I listen closely and pay attention to any feedback or recurring issues, and I pass those along so we can improve how we support them moving forward.

I know I'm doing a good job when my teammates feel comfortable with their tasks, aren't hesitant to ask for help, and can openly share their thoughts for the team's improvement. Seeing them engaged and supported is really rewarding.

I enjoy spending time with my loved ones, having a few drinks, and socializing with friends whenever I get the chance.