Service Model

Incredibly Responsive And Proactive Service
Gives You Time Back

ScoutLogic’s “Scout” service model operates as an extension of your recruiting team. Your dedicated Scout proactively notifies you of issues, learns your business’ and your candidates’ needs, and provides compliance support.

Dedicated support

Other background companies just give you a call center number or an account manager with dozens of accounts and no operational responsibility. ScoutLogic assigns you a dedicated person who actually works on your checks, allowing us to resolve issues more quickly than the competition.

Proactive notices

Other background check companies rely on you to call them for the status of a check. Your dedicated Scout will proactively email you if a check is going to be delayed and will also reach out to your candidates to ensure they take their drug tests.

Customer feedback

ScoutLogic takes customer feedback seriously. We utilize Net Promoter Score and Customer Effort Score tools to constantly measure our performance for you.

Omni-channel support

ScoutLogic wants you to get the help you need, when you want it, and how you want it. That is why we provide an omnichannel support model which, in addition to phone support and email, includes chat and self-service knowledge base options.

Testimonials
Chip and team are the best and very responsive.
Stacy Forrester Regional Manager Creative Financial Staffing
We have been very satisfied with the services provided by ScoutLogic. They are complete in their searches and are done in an efficient manner. This has aided us in landing candidates quicker in our processes.
Dave Pierce HR Safety Coordinator Sterling Transportation Services
Excellent Customer Service. Quick turnaround. Competitive rates.
Kathy Moore Director, Client Services Sterling Staffing Services
The process, results, and customer care feel “local” and are very approachable. Questions are resolved within minutes, not days!
Tim Buckley Owner LaborMAX Staffing
Amazing! Love the customer service, functionality, and it’s very user friendly!
Nicholas Kovalick HR Administrator Express Wash Concepts
Great customer service, quick turn around times, and an easy to use web portal.
Noelle Townsend HR Manager Buckeye Elm Contracting
Great experience. Quick results. Excellent customer service.
Frank Sirmarco Director or HR AdvaCare Systems
Very easy interface, fast and reliable results, great customer service, and immediate responses to inquiries/resolutions to issues.
Jessica Cruz Director of Talent Acquisition Staffing 101 Group
I recommend ScoutLogic all the time ~ super customer service!
Danita Jenkins HR Director ComResource
The customer service is outstanding and we are able to pull accurate credit reports in a timely manner.
Ray Fisher Chief Operating Officer All-In Staffing
Our Services

ScoutLogic provides a full set of background check components to meet your needs.

Employment Credit
Employment Credit

ScoutLogic’s Employment credit checks show a scorecard of a person’s credit-to-debt ratio and past bankruptcies, providing insight into how someone has managed credit and bill payments in the past.

Criminal Searches
Criminal Searches

ScoutLogic’s Criminal searches including International, Federal, State, County, Sex Offender Registry, and National Criminal File solutions.

Drug Testing
Drug Testing

ScoutLogic provides every type of drug test type you could need, including eScreen’s “instant cup” products which dramatically reduce turnaround times.

Occupational Health
Occupational Health

ScoutLogic provides every type of Occupational Health Service you could need with the broadest possible clinical network.

Social Media
Social Media

ScoutLogic provides FCRA compliant solutions that review a candidate’s publically available social media accounts.

Education Verification
Education Verification

ScoutLogic ‘s Education Verification services searches universities, colleges, vocational schools, and high schools provided by the candidate to verify credentials.

Employment Verification
Employment Verification

ScoutLogic’s Employment Verification solutions validate international and domestic employment history based on an employer’s requirements.

Health Care
Health Care

ScoutLogic’s solutions provide health care sanctions, license, and disciplinary information for all your healthcare position needs.

Civil Records
Civil Records

ScoutLogic’s Civil Court Records Searches identify non-criminal lawsuits at the county or state level filed by individuals or corporations.

Driving Records
Driving Records

ScoutLogic’s Driver Records solutions provide insight into a candidate’s driving history, including license status, DUIs, and moving violations.

DOT Solutions
DOT Solutions

ScoutLogic offers a range of DOT compliant solutions including CDLIS, PSP, DOT Employment, and DOT drug testing solutions.

I9
I9

ScoutLogic provides integrated I9 solutions to help verify a candidate’s identity and employment eligibility.

Employment Credit

ScoutLogic’s Employment credit checks show a scorecard of a person’s credit-to-debt ratio and past bankruptcies, providing insight into how someone has managed credit and bill payments in the past.

Criminal Searches

ScoutLogic’s Criminal searches including International, Federal, State, County, Sex Offender Registry, and National Criminal File solutions.

Drug Testing

ScoutLogic provides every type of drug test type you could need, including eScreen’s “instant cup” products which dramatically reduce turnaround times.

Occupational Health

ScoutLogic provides every type of Occupational Health Service you could need with the broadest possible clinical network.

Social Media

ScoutLogic provides FCRA compliant solutions that review a candidate’s publically available social media accounts.

Education Verification

ScoutLogic ‘s Education Verification services searches universities, colleges, vocational schools, and high schools provided by the candidate to verify credentials.

Employment Verification

ScoutLogic’s Employment Verification solutions validate international and domestic employment history based on an employer’s requirements.

Health Care

ScoutLogic’s solutions provide health care sanctions, license, and disciplinary information for all your healthcare position needs.

Civil Records

ScoutLogic’s Civil Court Records Searches identify non-criminal lawsuits at the county or state level filed by individuals or corporations.

Driving Records

ScoutLogic’s Driver Records solutions provide insight into a candidate’s driving history, including license status, DUIs, and moving violations.

DOT Solutions

ScoutLogic offers a range of DOT compliant solutions including CDLIS, PSP, DOT Employment, and DOT drug testing solutions.

I9

ScoutLogic provides integrated I9 solutions to help verify a candidate’s identity and employment eligibility.

Looking for a Better Background Check Company?

Make sure your screenings are compliant, cost effective, and not costing you hiring delays.

 

Request a quote to see how you can:

 

  • Save money
  • Return checks faster
  • Improve  compliance

Thousands of recruiters trust ScoutLogic to make background checks easier, so they can focus on finding great talent.

Request a quote

Latest blog posts
March 23, 2023
Rescreening Your Employees: Why, When, and How
Background checks are one of the most critical stages of the hiring process. But what happens once the candidate has been onboarded and employed for six months, a year, five years, or…
March 14, 2023
What Is Fair Chance Hiring?
Changes in the job landscape require different regulations to protect candidates. Fair chance hiring is one of the changes in the past few years that has caught some companies…
March 12, 2023
Background Checks That Comply With DOT Regulations
Ground transportation is vital for many companies across the country. If your company employs people to operate commercial vehicles such as vans, buses, semis, or freight trucks, they…
March 11, 2023
Get To Know Paula Marin, In Our “Behind the Scout” Series
Meet Paula Marin. Our next “Behind the Scout.” This series aims to highlight our dedicated scouts, who offer you valuable support daily. Question: What initially got you interested…
March 10, 2023
Does Date of Birth Affect Background Checks or Hiring?
Hiring processes have come a long way when it comes to eliminating discriminatory practices. Federal and state laws prohibit employers from discriminating based on race, disability,…
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